Terms of Service

These terms cover your use of Flitsy CRM (“Flitsy”, “we”, “us”). By signing in, you agree to them. We try to keep them short and in plain English. Questions? Email hello@flitsy.app.

Who we are

Flitsy is operated by The Trustee for the Aly Boo Family Trust (ABN 70 204 274 606), trading as Flitsy, at 1 Latitude Blvd, Nikenbah QLD 4655, Australia.

What Flitsy is

A multi-tenant CRM you operate through an AI assistant (e.g. Claude, ChatGPT, or any MCP-compatible client) rather than a traditional web app. You bring the assistant; Flitsy provides the data, the tools, and the integrations.

Your account

You need a Flitsy account to use the service. You’re responsible for what happens under it:

• Keep your sign-in details secure.
• Don’t share your account with someone else — invite them as a member instead.
• Tell us promptly if you suspect unauthorised access.

You must be at least 16 and using Flitsy for a legitimate work purpose.

Plans and payment

Flitsy is free for personal and internal use. Anything that exposes Flitsy to the public — sending email to contacts on your behalf, public web forms, trackable links, webhooks pointed outward — sits on a paid plan.

When paid plans launch, payment is handled by Polar (polar.sh), our payment provider and Merchant of Record. Polar is the seller of record for paid plans and processes your payment; you agree to Polar’s terms in the course of paying us. We may change pricing with at least 30 days’ notice by email to the address on your account.

Refunds: we offer a pro-rata refund for the unused portion of any prepaid plan if you cancel within 14 days of payment. After that, plans run to the end of the billing period.

This refund policy is in addition to — not instead of — any right to a refund you have under the Australian Consumer Law when there’s a major problem with the service.

What you can’t do with Flitsy

Don’t use Flitsy to:

• Send bulk or unsolicited email, marketing campaigns, mailing-list blasts, or anything that resembles a cold-email tool. Flitsy is for 1:1 relationship work with people you already know or have a legitimate reason to contact. Misuse here puts our Google API access at risk for every customer, so we enforce this strictly: one substantiated complaint and we’ll terminate the account.
• Break the law (yours or anyone else’s).
• Harass, defame, or harm anyone.
• Store or send content that infringes someone else’s rights (copyright, trademark, privacy).
• Scrape Flitsy, reverse-engineer it, or run automated load against it beyond normal use.
• Pretend to be someone you’re not.

If you’re using Flitsy through Gmail, Outlook, or any third-party integration, you also need to follow that provider’s terms (e.g. Google’s Bulk Sender Guidelines).

Your data is yours

You own the data you put into Flitsy. We don’t claim rights over your contacts, notes, or any content you upload. We do need permission to host, process, and back up that data so the service works — and to send it to the sub-processors named in our Privacy Policy.

You can export your data at any time, and delete it by emailing us.

Connected accounts (Gmail, Outlook, etc.)

When you connect a Gmail or Microsoft 365 mailbox, you authorise Flitsy to send email as you. You are responsible for what’s sent — Flitsy is the carriage, not the author. If a recipient asks you to stop, stop.

You can disconnect a mailbox at any time inside Flitsy, or revoke our access directly with the provider.

The AI assistant is yours, not ours

Flitsy provides the CRM and the MCP tools. The assistant you connect to it (Claude, ChatGPT, or anything else) is supplied by a third party under their own terms. We’re not responsible for what the assistant generates, decides, or charges you — that’s between you and the provider you chose. We are responsible for the Flitsy tools and service themselves.

Early access

Flitsy is early-stage software. We ship updates frequently, things occasionally break, and we may change features. We don’t offer an uptime SLA, and we don’t recommend pinning a regulated or life-critical workflow to Flitsy.

If you tell us what you need the service for, the consumer guarantees under the Australian Consumer Law apply (we deal with limits on our liability for breaches in the next section). If you haven’t told us, we can only commit to the general expectations that come with a CRM tool of this kind.

Limits on what we owe you

To the maximum extent permitted by law, our total liability to you across all claims is capped at the fees you paid us in the 12 months before the claim arose. If Flitsy was free during that period, the cap is zero.

We’re not liable for indirect or consequential loss — lost revenue, lost data beyond what backups can recover, business interruption.

Australian Consumer Law. Flitsy is supplied as a business service and is not of a kind ordinarily acquired for personal, domestic, or household use. To the extent the Australian Consumer Law applies (including the consumer guarantees in sections 60–62) and our liability for breach can be limited under section 64A, our liability is limited — at our option — to re-supplying the service to you, or paying you the cost of having the service re-supplied. Nothing in these terms excludes any consumer guarantee that cannot be excluded by law.

You indemnify us for misuse

If someone else makes a claim against Flitsy because you breached these terms — e.g. you sent bulk email through us and a recipient or regulator comes after us — you’ll cover our reasonable costs of dealing with that claim, to the extent the claim is caused by your breach. You don’t cover costs caused by our own negligence, our breach of these terms, or anything that’s our fault.

Ending the relationship

You can leave anytime. Cancel through us, disconnect your mailbox, and request data deletion. There’s no exit penalty.

We can suspend or terminate your account if you break these terms — most often, for sending bulk email or for non-payment. We’ll give you notice and a chance to fix it where the situation allows.

If we shut Flitsy down entirely, we’ll give 30 days’ notice by email and a way to export your data.

Changes to these terms

If we change anything material, we’ll email the address on your account at least 14 days before the change takes effect. If you don’t accept the change, you can cancel your account before it takes effect and we’ll refund the unused portion of any prepaid time. Continuing to use Flitsy after the change takes effect means you accept the new terms.

Governing law

These terms are governed by the laws of Queensland, Australia. Any dispute is dealt with by the courts of Queensland. If you’re a consumer protected by mandatory local law elsewhere, those protections still apply.

Contact

General and account questions: hello@flitsy.app.

To report a security vulnerability, email security@flitsy.app — we investigate reports promptly.